Boots 4+

Good afternoon I ordered some perfume for my husbands birthday. I picked my order up today and when I opened the box at home the perfume had been opened. There were finger marks all over the opening . I was shocked because I expected it to be sealed in cellophane. With it came a free gift of 15ml perfume which I knew my husband would love for holidays etc. I took it straight back to the store where I picked it up and the assistant just immediately refunded me without offering a solution. I then asked to speak to a manager who was very polite . She said I could have a replacement at the same price but no free gift of the 15 ml perfume . She offered me a bag that was a gift in store with a different perfume . To say I was disappointed was an understatement. The offer on line was still on but without the free gift . I would have thought at the price I paid she would have let met have the free perfume along with the replacement. I noticed they were just put in a basket under the counter marked returns or faulty ! Didn’t feel like the amount I had paid for the perfume was valued . I have shopped with Boots most of my life and I thought I would have had a better experience with more sympathy. The perfume was Aqua do Gio eau de parfum 75ml . The free gift was the same but 15ml .

UPDATED REVIEW: Thank you for listening - the new and improved app is soooo much better.

OLD REVIEW: Most unusable app ever! I love shopping at boots and it’s the first place I go to but what is going on with this app!! For such a big company, I’d expect more. It doesn’t even meet the minimum most basic standard of an app. The app is so painfully slow, whatever you press it just takes ages for anything to load up. The most infuriating part is it logs you out every time you go off the app, even for just a second, it will log you out. The ‘remember password’ checkbox doesn’t even remember it so you have to re-enter it every single time. I am trying to do some Christmas shopping, saving things to my wish list while browsing, go off the app for 1 second and it will reset back to the homepage, log me out, and I have to log back in, find the page I was on again before I can carry on browsing. When I look at my favourites list, or browsing through products, there is no ‘view next page’ button at the bottom and you have to scroll all the way back up to the top to do this. Every boots store I’ve been in doesn’t have phone /WiFi signal so if you want to open up the app while in store to use your advantage card, check for offers or check your wish list, it simply does not load making the app completely useless. Please fix this!!

Firstly, when you click at a oroduct sometimes it takes you yo the page of the seller! Then you want to go back and it dirs not. Second there is no possibility to look at the title of a product fully as it is cut halfway in the icons. Third you can not change this so that you can see the title if a product. Forth, you click in is £10 offer on points once you order £60 worth of product but then it takes you to irrelevant pages and no explanation whether it is all products you can order from. Fifth, I ordered over £60 worth of products but the order was not automatically applied, I also had over £20 double points worth of points I tried to claim and that did not wirk either same for the over £30 double points. Sixth. I placed an order of between 13-18 items in different occasions and it keeps throwing me out saying about internal checks at the check out and then cancels my basket! I have no time for this. Trying to pay for over 40 min now! After over an hour circling your system and app about payments it is A JOKE thinking this works. to place order a number of times.