Tide - Mobile Business Banking 4+

Really good app for freelancers

Needed an account to accept payments for my graphic design freelancing work so I thought id try Tide. The app has a smooth interface and lays everything out nicely. I have experienced no issues since opening my account and it has only made collecting payments better for me! As a one man band the most important thing for me is making business admin as quick as possible so I can spend more time doing actual work. My next plan is to take out a business loan to get some new equipment and software so having the feature where I can track my credit score is super useful, I am slowly building up my score and will test out the business loan feature in a few months time. I would say for freelancers Tide is the perfect app has absolutley everything needed to get up and running and even if you do run into any issues the support on the app is top class!! Defo worth a download in my opinion Finally a bank with a straightforward sign up process, from start to finish my account was set up in minutes. It was a real life saver for me as my old business account was not working and I had a client that wanted to pay up before they went on annual leave. Nice, simple and has everything needed to manage my business finances.

Really useful features

I have been with Tide for a number of years and used many of the features within the app in that time, one good thing I have found about the Tide app so far is how everything you ned is in one place. The smart features have been making my life a lot easier, having the ability to create really quick invoices has saved me a load of time. I signed up for the cashback account as I was looking into ways to make my money go further. Been able to save up a very decent amount already which I will use to bring down some business costs. Another feature I have been making use of is the expense cards for my workers, makes it a lot easier for them to purchase materials whenever they need them. I can just go into the account and easily check the transactions to make sure nothing is wrong. I would suggest any tradesmen working for themselves to get a Tide account, it's made my life a lot easier and can really help save time when it comes to preparing company accounts for taxes and allow you to take your business to the next level.

1 star is extremely generous!! No contact and terrible to non-existent customer service

Update number 2 - this appears to be the only way to get any kind of response from Tide. I can’t get through on the phone and customer service do not reply to emails. I do, however seem to get responses to this review. The last response asked me to email again for someone’s specific attention - did that, still nothing. I can’t give 0 stars, but I really wish I could

Update - so I got a response to my review asking me to email and this would be resolved as a top priority. I did this and got a phone call 1.5 working days later (not quite “top priority “). As this was flagged as spam I let it go to voicemail. I have tried calling back, been in position 0 in the queue for 30 minutes and the call has just been cut off, and the option to leave a voicemail also just cuts the call off! I think now I just want confirmation that all of my details have been deleted from their systems and I will look elsewhere. If I could give less than 1 star I would

I downloaded this looking for a new savings account for my business, went through the account opening process, did the ID check, and then nothing happened. I’ve had no contact from them on the status of my application. I contacted the help centre, was told someone would call me, and again nothing. Very disappointing

Developer Response ,

Hi there, we understand how frustrating this experience has been for you, and we genuinely want to resolve this as quickly as possible. We know waiting for responses can be difficult, especially when you’ve been trying to reach us through different channels.

Regarding the call you received, we understand why you chose to let it go to voicemail, but unfortunately, that doesn't help us connect and resolve the issue. We really recommend answering the calls to ensure we can assist you directly.

To move forward, please send an email to [email protected] with the subject line: FAO Chris/Marcus. Using this exact subject line will help us locate your email quickly and provide the attention you deserve.

Thanks for your patience, and we’re here to help.