MyToyota 4+

Unfortunatly my app is broken , not connecting to the car, I dont know what is the problem. I downloaded again and I try many option. Two days ago still worked.

Hello Patrick, we appreciate your feedback. Please use the support options in the app to share more details about your experience, as your input is valuable to us. Best regards, Toyota Support

While enjoying to use my excellent HEV Corolla 2024 so much, this app makes me mad. Hard to understand why the app disconnects time to time with error message 'your profile cannot be synchronized'. Then user must enter the myapp password again using the navi screen, but, the details of prev. trip got lost. Unfortunately, even with no password and sync issues some trips data still lost. Like today I cannot find 2 trips out of 4 I just drove. The Development effort and cost of a smartphone app is not comparable to the long development of such a complicated and well matured product as a hybrid vehicle Toyota corolla, one of the best, modern passenger vehicle one can buy. Why not engage a professional app developer team to do this job? It is a pity that this stupid connection and replication issues cause disappointment for the owner. Think about those would like to export and analyse drive information, or those must record business trips electronically. Please, consider.

Dear customer, we are sorry for this inconvenience caused. One of the known reasons for missing trips for Toyota Smart Connect (HeadUnit) equipped vehicles is, when user profile is not synced with the head unit. If driving one, please ensure that your profile is recognized by the head unit and then proceed with driving or accept the Terms of Use (Blue screen). If not applicable for your car, please contact us at [email protected] with details of your issue so that we can help you further. Thank you for your patience. Best regards, Toyota Support

It keeps losing connection with the car. It constantly asks me to reconnect, and often, it doesn't even work. There is no stable connection, and the car's data only updates if I manually refresh it. I can't monitor the charging status! Even when it does work, it only informs me that charging has started or is complete. If I physically lock the car using the door handle, it doesn't register, and even though the car is locked, the app says the door locks are open. There are so many issues with it; I could go on until morning. It's far from being in a state where it can be released to the market.

Dear customer, we apologize for the inconvenience caused by a network problem. The problem has been resolved and Connected Services are up and running. We encourage you to try using the application again and consider increasing your rating if you are satisfied with the experience. Best regards, Toyota Support