Changi App 17+

Frustrating to use!!!!

I look up for information for my flights and to shop for duty free stuffs but it seems to load slowly and not user friendly. It never even gives hint that it’s loading! It just shuts me out! Such bad interface ! I thought for such a big and world class company it should provide a much better experience whether in shopping or looking for information online. Very frustrating to use! Pls develop your app better for a better customersentric experience!

Developer Response ,

Hi there, may I check if the loading and crash issues happened while you're shopping for duty-free items? Could you please give us more details at [email protected] so that we may investigate further. Thank you.

网页设计

之前我常使用贵网页来查询有关班机状况，网页很直接的出现我要的查询，至少这个网页是给有需要知道航班的资讯，现在这个网页一开始就出现很多有关机场的活动资讯，我需要华点时间去找航班查询，而且有几次出现资讯错误error, 不知是否可简化主页的页面设计，让那些要去除了航班查询之外有关机场的好去处有一个主要的选择点，在点击那个点之后才出现那些与航班无关的信息，这样如果只想查询航班资料就简单多了，希望这个小小建议能帮助真正要查询航班的人有个简单方便易懂的网页。谢谢
Wheelon

Unable to withdraw money from liquid pay

Not only was I unable to transact with the liquid pay top up. I am having trouble logging into the liquid pay account in order to withdraw the money I added … I don’t think it was made clear that one would have to install the liquid pay app in order to log in and withdraw what we topped up via the Changi App. The customer support and service also seems non existent … I heard only back once on email and it was someone asking me for sensitive personal information like copies of IC and proof of address, which maybe AML related , but I have not heard back for days. Pls review your partnership with liquid pay. Because of this I will pretty much advise anyone against using Changi app for the liquid pay function which is supposed to support alipay+. But all this has caused is inconvenience, not convenience.

Developer Response ,

Hi there, thank you for taking the time to share your experience with us. Your feedback is invaluable as we work closely with our payment partner to continuously improve. Meanwhile, please feel free to contact us at [email protected] if you need any assistance from us!