Mohegan Sun CT Online Casino 17+

Worse app ever I lost my job over a month ago so I decided to download the app to get couple of dollars for any extra stuff I needed money for I seen it was taking a while to even accept me to get 40$ I made I started asking about the payment then the costumer service put as if I had a gambling problem and they suspended my account for no reason I spoke to them and they didnt make it any better they suspended my account for 12 months for no real reason and they asked me to send them my PayPal email I did and they told me my state doesn’t do PayPal but the app is from the casino from the state I’m at they made it super difficult for me I do not recommend to anyone unless you want to waste your time

Hello and thank you for reaching out! We are always looking to improve the experience for our users, and really appreciate the feedback. Please feel free to contact us at [email protected] or on Twitter @FanDuel_Support with any other suggestions you have to improve the FanDuel Sportsbook & Casino app moving forward!

Long time gambler here, short time using this App(less than a month). A notfication appeared on my phone stating a deposit deal of "Get a 100% up to $500 Deposit Offer Bonus.." I thought it'd be a good deal and I looked through the in-app notifications, promotions section, and email... nothing. Thought, okay maybe a mistake. Then another notification 3 days later stating "Time is running out..." for the same offer. Checked the same things, nothing. Confused, reached out the the customer service reps. which seemed like they were helpful, but failed to elevate my case until after a week.
Then they simply state the offer is expired.. well yes, of course it would be expired since they neglegently delayed over a week to assist my situation.

Customer service needs to overhall a re-training on professionalism and courtesy. I'm honestly not even upset I can't use their bonus offer. I'm disappointed in FanDuel and any Application that utilizes them as they do the bare minimum and delay then "hang up" when you still had questions. If a customer service "Agent" emailed me stating it was an error within the first 24hrs I probably would be less upset, and if they floated me a smaller deal to smooth over a "misunderstanding" then honestly that would have made me stay with this App. But because the situation played out this way, no I will avoid using any FanDuel poducts in the future and so should every other individual.

Hello and thank you for reaching out! We are always looking to improve the experience for our users, and really appreciate the feedback. Please feel free to contact us at [email protected] or on Twitter @FanDuel_Support with any other suggestions you have to improve the FanDuel Sportsbook & Casino app moving forward!

So I used to really like this online casino and we do go to Mohegan Sun quite often so it is nice that you get the points for stays and such. HOWEVER, I recently opted into a promo to wager a 100 and get 150 in casino credits. I have never had any issues with this casino before. Except maybe that they don’t pay out anywhere near as well as DraftKings does. So anyway, I opt in, wafer somewhere around 150 (I got the notification while playing). So naturally, I keep playing. When I’m done I check the promo, and it states it’s been played through 0%. So I got ahold of customer service. I get an email hours later stating there having issues with CT users using the promo and playing on iOS. Since then, nothing. I have reached out to customer service multiple times. No answer. I even had a “agent” end the chat when I explained I’ve reached out multiple times. If they’d just check my play history, they’d see it was moooore than sufficiently played through and I am entitled to the credit. Anyway, long story short, be cautious! I’ve spent easily 3,000-3,500 on the app, winning maybe 1,000 the whole time. The least they could do is give me the credit I am owed. I guess not. Go on Draft Kings if you really want to play, MUCH better pay offs, just takes longer to get your money. GAMBLERS BEWARE!

Hello, Heather! We're sorry to hear about the promotion difficulty. Please contact our Support Team at [email protected] or on Twitter @FanDuel_Support with your account & promotion details so we can assist. Thank You!