myPhonak 17+

The phone app works great. My only suggestion on phone app is allow access to the Bluetooth/streaming program settings when NOT streaming so you can adjust them before or after a call.

I do have issues with my hearing aids randomly disconnecting from phone and sometimes reconnect (randomly getting the connect and disconnect tones in my ears when there is no change and I’m right next to phone the whole time). But often I get a call and turns out my aids have disconnected and I have to have the person wait while I reconnect. This was never an issue with previous hearing aids that connected to Apple phone thru accessibility hearing aids settings.

But the reason I’m writing this review is to beg for an Apple Watch app! It would be SO WONDERFUL if there was a watch app to allow basic function of switching quickly to any program in your list or checking what program you are in, and also for quick muting of your hearing aids when an excessively loud noise is happening. This would make the Phonak experience 10 times better in my opinion! I don’t always have my phone right in my hand or it would be awkward to get it out. A watch app would help so much.

We apologize for the inconvenience caused and have forwarded your feedback to our developers team. For the connection issue during phone calls, we recommend you to reboot your phone. If it does not help, then reset the Bluetooth connection between your devices. Please follow the step-by-step instructions below:
1. Turn off your hearing aids.
2. Forget the hearing aids from your phone's Bluetooth settings.
3. Turn off Bluetooth on your phone.
4. Turn on your hearing aids and put them in pairing mode.
5. Turn on Bluetooth on your phone.
6. Re-pair your hearing aids with your phone.

Regards, Sonova Support Team

I have had a moderately severe hearing lost in both ears since birth. They failed to note my hearing lost until I was 7 years old. It was through the a very observant second grade teacher that my severe hearing deficit was discovered. Before that discovery, I repeatedly got in trouble because what was in reality was an inability to hear was chalked up as me beings a poor learner, poor attitude, and as one who had at birth had a intelligence deficit due to having also had a partially arrested hydrocephalus as well as hemolytic disease of some the newborn at birth as well. It once it was. discovered that a hearing deficit in both ears, I was fitted with hearing aides. That made all the difference in the world. I went from C’s,D’s, and F’s to A’s and B’s. So, I have been wearing hearing aides for a very long time. I can say that of all the various types of hearing aides that I have worn over the years, I can say without reservation that Phonak is the very best hearing aides that I have ever had. I will have no other. I hear things now that I have never heard before. Hearing conversations is effortless and clear. So, I unequivocally give Phonak 5 stars ! I would give more, but 5 is the top rating. They are absolutely top rated hearing aides.

Thank you so much for sharing your experience with us and taking the time to leave an excellent rating. We really appreciate! Regards, Sonova Apps Team

I love my new hearing aids and have been getting used to hearing my phone calls and music through them, along with everything around me. All great up until iOS 16.6 and they no longer stream or show as any option to use on my phone. They pair just fine but limited use for the app now and frustrating after getting used to hearing phone calls through them. I tried support and they didn’t even read the issue and just resent instructions on how to pair. Support really should not assume starting at step one especially when issue is explained. Back to removing hearing aids when I listen to music or stream.**Update** I was curious what response I would receive. Turns out the same as the emails, no help at all, pointing me to email again as though I had not tried two times already with the same canned reply. HOWEVER, the replies do contain a phone number which was my last option. I called and the person on the other end mentioned one VERY IMPORTANT step not in ANYTHING supplied so far. I had to place my hearing aids into the charger to re-pair the third streaming portion of the app. Phonak, I suggest adding this to your auto replies.

We apologize for the inconvenience and will forward your feedback to our developers team.
For any help and support, please contact us at: [email protected]
Regards, Sonova Apps Team.