Amazon Flex 4+

I’ve found that the app is very good and normally when delivering it 99% of the time goes to the correct address.

There does seem to be a generic address which is always wrong in Leeds. It goes to an address called Wynter Avenue which is an industrial Estate. The first time it directed me there I was late to my last delivery as I had to call the customer who couldn’t speak English then in the end I ended up just using the address on tjhe parcel to get to the correct address.

There is one issue that is really annoying when you get called back to deliver more parcels. The app should give you all the parcels at one time rather than being called back sometimes there is traffic and you can’t back in time!!!

The app works great not going to lie but, there is a big problem on IOS devices (not all of them , i think it depends on the app version). The problem is that every time i work with a partner we both have the phones linked up together and every time the one that is the "helper" the app is always crashing making us only working with 1 phone. Gps is alright i know some housing states are new and the roads are not there yet but the way that the computer or (someone) does the routes are so bad that i can drive up and down the same road 8/9 times in a single shift and that only burns time! Other than that everything is ok just the IOS problem is the major problem. PS: Add and option on the menu to tell the drivers where are toilets close to us that will help everyone.

1. You’ll obviously need so ask for help at times so you’d think you can call a support group?…
NO!, they don’t have any contact numbers for staff if you have any questions while not on route.

2.they do however give you a support team email, but this is all monitored by computers that’ll bombard you with whatever reply it feels like. These emails rage from them saying I don’t even have a flex account, accusing me of stealing parcels (I never would), making me prove I can work in the uk (even though you have to do this before starting work with flex) and also I’ve been accused of making 2 accounts. All of which were false accusations. There should be someone you can talk to but there isn’t.

3. The maps are awful, there are so many great gps apps out there, with this it seems like lazy programming, the maps can direct you down some weird roads that can mean you end up getting stuck and damaging you’re car. They can also send you to the complete wrong location which is so annoying. And when you email about these problems you won’t get any response👌.

4. They do ask you what car you drive, this is actually great because surely they’ll send you on certain routes based on what car you drive?, for example some routes will be unsuitable for lowdown or long cars. No this isn’t considered at all.